Cancellation policy

At The Healing and Wellness Center, certain products are available through recurring subscriptions, and we may occasionally offer pre-orders. The following terms explain billing, cancellations, and changes for these purchases.

Subscriptions and Recurring Billing

When you purchase a subscription, you agree to receive recurring orders at the frequency selected at checkout. Your subscription will continue until you cancel it, unless a specific end date is stated when you enroll.

By selecting a subscription and authorizing recurring payments at checkout, you authorize us to charge your selected payment method for each scheduled order, including applicable taxes and shipping charges disclosed to you.

Your subscription price, billing frequency, and any applicable subscription terms will be presented before you complete your purchase. We will notify you of changes to pricing or other material subscription terms before they take effect and obtain additional consent where required.

Managing or Canceling Your Subscription

You may cancel your subscription at any time to stop future recurring orders. Use the subscription management link provided in your subscription or order confirmation email, or contact our customer service team using the contact information on our website.

Where available, your subscription management page may also allow you to update your payment method, change your delivery frequency, or skip an upcoming order.

To prevent your next scheduled charge, cancel before that charge is processed. Canceling your subscription stops future renewals but does not automatically cancel an order that has already been generated.

Canceling a Subscription Order Already Created

If a recurring order has already been charged, you may request cancellation and a full refund for that order provided its shipping label has not yet been created. Contact us promptly with your name and order number, and specify that you want to cancel the current order as well as any future subscription renewals.

Once a shipping label has been created, that order cannot be canceled, changed, returned, or refunded, except where required by applicable law. This applies even if the carrier has not yet collected or scanned the package.

You may still cancel future subscription renewals after a shipping label has been created for your current order.

Payment and Shipping Information

Please keep your payment method, email address, and shipping address current. Updates made to your subscription do not automatically change an order already being prepared. Shipping information cannot be changed for an order after its shipping label has been created.

If a payment cannot be processed, your subscription shipment may be delayed or suspended. An unsuccessful payment does not serve as a cancellation request; please use the cancellation methods above if you wish to end your subscription.

Pre-Orders

A pre-order reserves a product that is not yet available for immediate shipment. When we offer pre-orders, the product listing or checkout will identify the item as a pre-order and explain the expected shipping timeframe and payment terms.

Depending on the offer, payment may be collected in full at checkout, as a partial deposit with the balance charged later, or when the product becomes available. The applicable amount and timing of charges will be disclosed before you place your order.

Pre-Order Cancellations and Refunds

You may cancel a pre-order for a full refund of amounts paid at any time before its shipping label is created, whether you have paid a deposit or paid in full. Any remaining balance for a canceled pre-order will not be charged.

Once a shipping label has been created, the pre-order cannot be canceled or changed and is subject to our Return, Refund, and Cancellation Policy.

If we cannot fulfill your pre-order, we will cancel it and refund the amounts paid for the canceled product, including applicable taxes and shipping charges attributable to that product.

If the expected shipping timeframe changes, we will notify you and provide any delay-consent or cancellation options required by applicable law.

No Try-Before-You-Buy Purchases

We do not offer try-before-you-buy purchases, product trials, or approval periods. Subscription purchases and pre-orders are purchases subject to the terms disclosed at checkout and our store policies.

Returns and Refund Processing

Due to the nature of vitamins and supplements, we do not accept returns or exchanges, including unopened or unused products, except where required by law.

Approved refunds will be issued to the original payment method. The time required for the credit to appear depends on your bank or payment provider.

Please review our Return, Refund, and Cancellation Policy and Shipping Policy for additional details.

Applicable Consumer Rights

Nothing in this policy limits rights or remedies that cannot legally be waived under applicable consumer protection laws.

Contact Us

For assistance with a subscription or pre-order, contact The Healing and Wellness Center using the contact information on our website. Include your name, the email address associated with your purchase, and your order number, if available.